Michigan, USA — A deeply troubling incident highlighting customer impatience has been reported from the US state of Michigan, where a woman, furious over a delay in her online order, threw scalding hot coffee at a fast-food restaurant manager. The incident underscores the risks faced by employees in the service industry when dealing with angry patrons.
According to police reports, the unfortunate event occurred on Tuesday morning at a restaurant in the Saginaw area. The 48-year-old woman, identified as Kashara Brown, initiated a loud altercation with the staff over the delay in receiving her order.
Police sources indicate that Brown began screaming at the restaurant manager, repeatedly calling her a “liar,” and demanding an immediate refund. The manager reportedly handled the situation with composure, explaining that the customer had received her coffee and that the refund process would be completed within 48 hours.
However, as the manager turned to walk away, Kashara Brown allegedly removed the coffee cup lid, leaned over the counter, and threw the entire contents of the hot coffee directly onto the manager. The victim reportedly shrieked in pain as the hot liquid hit her. The incident has sparked debate on customer abuse toward service workers, and police have launched an investigation into the matter.
