Friday turned into a tech nightmare for many as the Texas Department of Public Safety Driver License Centers were forced to turn people away.
DPS customer Christopher Sandavol expressed frustration, saying, “I had to miss work today and call in multiple times. I called them yesterday, and they told me to come today. I made all the necessary arrangements, and now everything is falling apart.”
The DPS attributed the closures to the global Microsoft outage, with no current estimate for when offices will reopen. Sandavol added, “I’ll have to take another day off work, which means losing more money.”
DPS customer Ronal Guion, who showed up to take a test, was concerned about rescheduling. “My only concern now is how soon I can get in to take it.”
Other businesses, like family-owned Platinum Auto Glass in Lewisville, were also impacted. Araceli Quezada was set to start her day when she learned their billing and insurance processing company was closed due to the outage. While the shop can still perform work, office operations are disrupted.
“So, billing, statements, insurance, and work orders are all on hold,” Quezada said. “I can’t really do anything in that regard.”
Cybersecurity expert David Malicoat commented on the situation, noting that efforts are underway to resolve the issue. “Resilience is key,” Malicoat said. “There’s a lot happening behind the scenes that you can’t control. Patience is important, especially when entire systems are down.”
Quezada hopes for a swift resolution, adding, “I’m hoping it will be sorted out quickly so we can get back to normal operations.”
