HOUSTON, Texas (KTRK) — The Public Utility Commission is launching an investigation into CenterPoint Energy’s handling of Hurricane Beryl, as fewer than 200,000 customers remain without power.
CenterPoint has set a target to restore power to 90% of its customers by Monday, a week after the hurricane hit land.
Governor Greg Abbott and Mayor John Whitmire toured the resource staging area at NRG Stadium on Monday, emphasizing the urgent need to restore power to thousands of Houston residents affected by Beryl.
PUC Chairman Thomas Gleeson, who was part of the tour, noted that an informal investigation into the power company was already underway, with a formal process scheduled for the next PUC meeting on July 25.
“CenterPoint must improve. This cannot be stressed enough. I have emphasized to their executives the critical need for urgency,” Gleeson stated. “We will propose long-term solutions to address these issues, which may require legislative changes.”
“The primary issue remains CenterPoint’s failure to restore power promptly,” added Governor Abbott. “I have set deadlines, including requiring a plan by the end of July to enhance reliability and clearing vegetation threatening powerlines by the end of August.”
“These directives must be fulfilled, outlining specific actions CenterPoint will take in the months ahead to prevent or minimize power outages during future tropical storms on the Gulf Coast,” Abbott emphasized during a press conference at Gallery Furniture.
Mayor Whitmire, alongside Abbott, addressed ongoing efforts to repair traffic lights and manage hospital backlogs resulting from the storm.
Today’s press conference took place at NRG Stadium, which has also functioned as a medical shelter for patients discharged from hospitals unable to return home due to storm damage or lack of electricity.
In response to escalating concerns, including reports of threats against utility workers, CenterPoint defended its preparations and response in a press release, highlighting year-round hurricane readiness and increased investments in its electric system over the past five years.
“We acknowledge our customers’ frustrations and are committed to collaborating with state, local governments, regulators, and community leaders to aid in Hurricane Beryl recovery and enhance future preparedness,” the company stated. “A thorough review of our response is underway to support our customers during their time of need, ensuring we meet their expectations.”
